This privacy policy explains how Cycle Fixers handles personal data when you use the website, contact us, or request bicycle workshop services. It is written for general website use and describes the main ways data is collected, used, shared, and kept.
When you contact Cycle Fixers or submit a service request, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the website working and secure.
We receive personal data when you use the contact form, send an email, call us, or visit the workshop and share details about a bicycle service request. Technical information is collected automatically when the website is accessed and may include request logs and device-related details needed for delivery and security.
Essential cookies support basic website operation, such as page delivery and form handling. Preference cookies remember privacy choices so the site does not ask again on every visit. We do not confirm the use of analytics or advertising cookies.
We use essential cookies for site operation and cookies that store privacy preferences. If your browser allows it, you can block or delete cookies, but some parts of the site may not function as intended without essential cookies.
We use personal data to answer enquiries, arrange bicycle intake, manage inspection and quote discussions, carry out repair administration, provide service summaries, maintain website security, and support technical delivery of the site. We also use limited data to keep records of completed work and to manage ordinary business operations.
We may share limited data with trusted service providers that help us operate the website, deliver technical functions, or support communication handling. These parties are expected to use the data only for the services they provide to us and to keep it secure.
We may disclose personal data if required by law, court order, or a valid request from a public authority. We may also share information when needed to protect our rights, prevent misuse of the website, or respond to a legal claim.
Privacy rights lifecycle
You may ask to access the personal data we hold about you, request correction of inaccurate details, or ask us to delete information where we no longer need it and the law allows deletion. You may also object to certain processing or ask us to limit it in appropriate cases.
To make a privacy request, use the contact details in this policy and describe what you want us to review. We will assess the request in line with applicable law and respond within a reasonable period.
Enquiry records, service notes, and related contact details are kept for the time needed to manage the request, complete the workshop process, and maintain ordinary business records. When data is no longer needed, it is deleted or anonymised in a practical way, unless we must keep it for legal, accounting, or dispute-handling reasons.
If we make material changes, we will update the policy on the website and use a reasonable method to draw attention to the change when appropriate. The version in force is the one published on the site at the time you use it.
